Digital asynchronous collaboration – using Engage

In this episode, we return to the world of Digital Asynchronous Consulting Systems (DACS) and ponder how digital changes might be implemented in general practice during a time of chaos for the NHS, as it has its 75^th Anniversary.

We get a fake 5-year old’s opinion on DACS systems, before hearing from Michael Wong and Sandeep Singh from Engage Health Systems, who have developed a system called Engage Consult, a digital asynchronous consultation system (DACS), which is already in use in England but is new to Scotland. We covered the following ground in the conversation:

• Why is Engage Consult a configurable digital asynchronous consultation system (DACS) that can be tailored to meet the specific needs of healthcare practices?
• How is collaboration with other services facilitated?
• How can implementation vary based on organizational structure, such as Primary Care Networks (PCNs) in England or a more practice-level focus in Scotland?
• What are the automation features for intelligent routing and assignment of patient requests?
• What is the integration with Vision and EMIS PC?
• How much will the system cost?
• How are implementation and support approached?

Video demonstrating the Engage Consult system from the SNUG Members Day 2023 (log in needed)

Engage Health website

Technology Enabled Care explainer on DACS systems

The birth of the NHS

Summertime Blues – the Who