Scottish National Users’ Group (SNUG) Podcast

Asynchronous Consulting: the facts about DACS

One of the big areas of interest at the SNUG members’ day in May was the increasing use of digital systems for communicating and consulting “asynchronously” and how these are changing the face of general practice. In this episode, we have highlights from two of the talks discussing issues around online consulting. Thomas Dodd is a training partner for AskmyGP and he discussed some of the popular myths about online consultations – for example that patients prefer face to face rather than online contact, yet online services will also submerge GPs with new demand. Dr David Cooper, the co-chair of SNUG and a user of eConsult, describes why he is a big advocate of online consulting and why his practice has found it hugely beneficial in maintaining services throughout the pandemic.

We pose the question: are we now at a similar moment in weighing up the pros and cons of providing a new means of access to care online, as doctors were in the 1880s when the advent of the telephone also offered new and better access to medical care?

These workshops can be seen in full, with slides and questions and answers at the SNUG website.

You can contact us with any comments or suggestions at:

The Lancet on the telephone 1867-1975

Farewell Dr Findlay: the history of general practice: BBC Sounds

NHS England: using online consultations in Primary Care implementation toolkit

BMJ Health and care Informatics: COVID-19 and beyond: virtual consultations in primary care—reflecting on the evidence base for implementation and ensuring reach: commentary article

BMJ How to conduct written online consultations with patients in primary care: visual guide


The digital front door to general practice

The way we deliver health care has been radically changed by the Covid 19 pandemic. In an almost Darwinian way, general practices have evolved their systems to try and meet the various challenges, much of it driven by technology and the ability to communicate and provide services by telephone or online. Many practices now have what’s been called a digital front door. The question is, how widely to we want to open up that front door? Practices across the UK have had to make new use of online services and are wondering rather uncertainly what the future implications of this will be. Is there a limit to the demands for health care?

At the May SNUG Members’ day, many of the new digital developments were discussed. Matt Hoghton (@mhoghton) is a GP and Clinical Advisor to Digital Primary Care NHSX in England. He described how services have developed in England in the last 18 months and described experiences with greater use of Digital Asynchronous Consulting Systems, apps and practice websites  to allow patients to access and use services in a new way, the need for remote working, e-Prescribing and how the organisation of health care has had to shift to meet the changed circumstances. There are many parallels with our experiences in Scotland, and also several lessons we can learn.

Andrew Cowie(@DrAndrewCowie) is a GP in Dundee and the deputy chair of the Scottish GP’s Committee of the BMA (SGPC). He led a discussion session looking at the SGPC’s approach to provision of digital services by GP practices in Scotland.

The full videos for these sessions and many more are available for members at the SNUG Website. Are you enthusiastic or apprehensive about the move towards opening the digital front door to your practice? Do let us know.

SGPC information:

Rammya Mathew BMJ:

Future NHS Collaboration platform:

NHS Inform tools and apps:

Protect and survive: avoiding a cyberattack

In the 1970s and 80s the UK Government produced a series of film and leaflets intended to advise the public on how to protect themselves during a nuclear attack, called “Protect and survive”. In the wake of a recent massive cyberattack on the Irish health Service, which has paralysed their core health services, we remember the Wannacry attack on the NHS in 2017, consider how we have had to address cybersecurity since then, and how “Protect and survive” now might have a new meaning for us in the Digital age.

Scott Jaffray is the Associate Director Facilities & Infrastructure and head of Digital & eHealth in NHS Forth Valley and he discusses the ongoing cybersecurity “arms race”, gives some tips for security at home, and describes how martial arts can provide a welcome distraction.

An explainer on the cyberattack on the HSE:

The Scottish Government’s cyber resilience policy:

National Cybersecurity Centre top tips for staying secure online:

Protect and survive film:

The Dubliners' take on Protect and Survive:

SNUG website  email: 

A manifesto from RCGP Scotland

In the week of an important Scottish Parliament election, we spoke to @DrChrisWilliams who is the co-chair of RCGP Scotland. Chris is a GP in Highland, with a special interest in IT and he discussed some of the consequences of the pandemic, as well as the current challenges facing general practice in Scotland. RCGP Scotland has developed its own manifesto, which was discussed by the parties at a recent hustings event. He highlights some of the most important requests from the profession for the new Scottish Government, to take the NHS, general practice, and GP Information Technology forward, over the crucial next few years.

The work of RCGP Scotland

The RCGP Scotland Parliamentary Manifesto

BJGP editorial April 2021: Remote by default general practice: must we, should we, dare we?

Hail Hail Freedonia!

Contact SNUG via 

New GP IT systems: Cegedim shares its Vision

As Scottish GPs are starting to form cohorts within Health Boards, to prepare for selection of one of the next generation of GP IT systems, it will be essential to understand how each system delivers the requirements to become accredited and approved for use in Scotland

Dr Beena Rashkes and Dr Andrew McElhinney of SNUG were joined by Shona Wares, Head of Product Management, and Margaret McCaul, National Account Manager for Scotland,, for Cegedim Healthcare Solutions @CegedimHS. They share their “Vision for the future of digital health”.

“Vision is a portfolio of products with a suite of applications, which can interact and be used across a variety of healthcare settings. You will have the required applications installed according to your needs, as well as the core GP system”.

There is more information  for Vision users at: and some tips for users at:

More information about GP IT Re-provisioning is on the SNUG website: 

or you can contact us via 

A conversation with Professor Sir Lewis Ritchie

Professor Sir Lewis Ritchie has made an enormous contribution to both healthcare and technology in Scotland, over the past 40 years. He has been a GP partner in Peterhead, is still the James McKenzie Professor of General Practice at Aberdeen University, and he has also been Director of Public Health at NHS Grampian.

He has played a unique role in shaping the computerisation of Scottish Primary Care, having written a book on the potential of computers in primary care, chaired the Electronic Clinical Communications Implementation group,  carried out a couple of reviews of the Gpass system, helped set up the Primary Care Clinical Informatics Unit at Aberdeen University, and he has encouraged the Scottish Government to set up a national data and intelligence reporting service for Primary Care. He has long advocated the importance of innovation in computing and information technology in the delivery of optimal care.

He has led a number of national programmes, notably the introduction of Meningitis C vaccine in Scotland, and chaired the steering group for the SIGN guidance on Cardiovascular disease prevention reflecting a long standing interest based on research in his own practice.

He was awarded an OBE for services to General Practice and Primary Care and, in 2011, received a knighthood for services to the NHS in Scotland.

In a conversation with Dr Andrew McElhinney of SNUG, Sir Lewis discusses some career highlights, the significance of lifeboats, which of his many roles have given him most satisfaction, which may have had the most impact, how GP computing may develop in the future and we also speculate whether patients may start to come and request a “vaccine line” from their GP in the future!

Feedback and comments are welcome, to our Facebook page or Twitter, or by email to More information on the Scottish National Users’ group is at

Recording Covid 19 vaccination data in Scotland

In this episode, we discuss the options for recording Covid-19 vaccination data in Scotland. Options for GPs are to use templates or guidelines provided by your GP IT system (EMIS or Vision), or to use the TURAS Vaccine Management Tool.

Janet Binnie is an eHealth facilitator in NHS Forth Valley, and a member of the Change Advisory Board. Dr Ian Thompson @ianmthompson is a GP in East Lothian and is Primary Care Clinical Lead in Digital Health and Care at Scottish Government and they have both been involved recently in describing the information requirements for collection of vaccination data for Covid-19 in Scotland. We discuss the practical issues involved for those recording vaccination data in Primary Care, as the immunisation programme gathers momentum.

A video introduction to the TURAS VMT

Hints and tips for navigating TURAS Learn COVID-19 vaccination programme site

A guide to the TURAS Vaccination Management Tool including link to user guide

Putting Chris into Christmas

After a year which has left a lot of us searching vainly for a time travelling De Lorean, it’s time for some Christmas cheer, with a cocktail of reflection, positivity, and ideas for how we can look after each other, also develop to our full potential and look forward to a better future. We are joined for this episode by Dr Chris Weatherburn, the acting chair of Scottish Clinical Information Management in Practice, and he explains the work of SCIMP, reflects on a strange year, and discusses how to avoid both boredom and burnout, why you should “Fire bullets, then a cannonball” and also learn about the growth mindset.

Just don’t think of a pink elephant…

You can tweet Chris @chrisweatherbu1, or tweet SNUG @SNUsersGroup

Michael McIntyre visits fortune teller before lockdown video

Scottish Clinical Information Management in Practice

Chris Weatherburn’s website

SNUG’s first virtual conference

This episode features a review of SNUG's first virtual conference, which covered a wide range of current GP IT topics, in three plenaries and twenty workshops held via Microsoft Teams on November 10th. We feature some of the highlights, including some snippets from a talk by Dr Chris Weatherburn on data quality, a workshop by the national team on the Office 365, Teams and NHS Mail roll out, and some in-depth discussion of where we are currently with the GP IT Re-Provisioning programme for Scotland.

Feedback and comments are welcome, to our Facebook page or Twitter, or by email to

Office 365 Champions site

National Services Scotland GP IT Re-provisioning video

Data quality in Primary Care Scotland - video by Chris Weatherburn

Office 365 Support site

SCIMP 2020 codelist

The challenges we face

This month, we are talking to ourselves! Dr Neil Kelly @NeilGKelly reflects on his impressively long stint as chairman of SNUG, and the influence SNUG can have, and has had on strategy and providing support for GP IT users. He considers, as we head into an uncertain winter, how technology can best help us deliver health care and the need for us all to look after ourselves and each other. We have an update on the latest developments in the slow running GP IT Re-Provisioning project (at 14:58), a taster of what's in store at the forthcoming SNUG virtual conference (24:34), and we get a little insight into Neil's secret interests in fermented grape juice and sea-resistant light fittings as well as his favourite SNUG anecdote.

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